Shipping Information

Our offer includes free shipping on all orders.

Due to high demand and our free shipping option, estimated delivery time is 7 to 14 days. We are continually working to shorten our delivery times and deliver your order as quickly as possible.

Please note that we currently only deliver within Germany. However, in the near future we plan to expand our shipping to all of Europe. We will be happy to inform you as soon as we expand our delivery service to other European countries.

If you require further information about our delivery and shipping policies, we are happy to assist you.

Contact

In case of emergency

WhatsApp support

In urgent cases you can reach us via our WhatsApp Business contact.

Otherwise, please use the contact form or write to us using the chat symbol below.

Click here for WhatsApp contact.

EDELLZ GIFT CARD

Give your loved ones joy with our Edellz gift card, which is valid indefinitely.

to Gift Card

frequently asked Questions

FAQ

What are the shipping costs and delivery times

Shipping in Germany is free of charge. The delivery time for necklaces and bracelets is usually 2 to 5 working days . For all other products the delivery time can take between 7 and 14 days . However, please note that your order may arrive earlier. These are our maximum delivery times.

Can I create an Edellz account?

Naturally! You can easily create a customer account in the menu under 'Account'.

Are there discounts or special offers

If you subscribe to our newsletter you will receive exclusive discount codes and gifts in your inbox.

How can I make a return for a product?

For returns click on the chat icon. We are ready to help you as quickly as possible.
Further information can be found here: Right of withdrawal

Trust in every detail

Eternal beauty and quality guaranteed

Our necklaces are guaranteed to be protected against fading, tarnishing or losing their color. Each of our necklaces are made from high quality materials and are designed to provide you with a long service life.

About our necklaces

Delivery

Free shipping throughout Germany

Satisfied or money back

14 day right of return without giving reasons

CONTACT

Our support team is always ready to help you with any questions or concerns

Trustworthy payments

safe and secure transactions