Customer support and contact

Welcome to our support page

Our dedicated team is available to assist you with any questions or concerns you may have. You can easily contact us using the chat icon at the bottom right to get in touch with us quickly and directly . You also have the option of sending us a message by email using the field below.

Contact

In case of emergency

WhatsApp support

In urgent cases you can reach us via our WhatsApp Business contact.

Otherwise, please use the contact form or write to us using the chat symbol below.

Click here for WhatsApp contact.

EDELLZ GIFT CARD

Give your loved ones joy with our Edellz gift card, which is valid indefinitely.

to Gift Card

frequently asked Questions

FAQ

What are the shipping costs and delivery times

Shipping in Germany is free of charge. The delivery time for necklaces and bracelets is usually 2 to 5 working days . For all other products the delivery time can take between 7 and 14 days . However, please note that your order may arrive earlier. These are our maximum delivery times.

Can I create an Edellz account?

Naturally! You can easily create a customer account in the menu under 'Account'.

Are there discounts or special offers

If you subscribe to our newsletter you will receive exclusive discount codes and gifts in your inbox.

How can I make a return for a product?

For returns click on the chat icon. We are ready to help you as quickly as possible.
Further information can be found here: Right of withdrawal

Trust in every detail

Eternal beauty and quality guaranteed

Our necklaces are guaranteed to be protected against fading, tarnishing or losing their color. Each of our necklaces are made from high quality materials and are designed to provide you with a long service life.

About our necklaces

Delivery

Free shipping throughout Germany

Satisfied or money back

14 day right of return without giving reasons

CONTACT

Our support team is always ready to help you with any questions or concerns

Trustworthy payments

safe and secure transactions